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FillerLux.com is a medical wholesale supplier with more than 10 years experience in the industry.

We cater to many licensed clinics and medical professionals in various regions globally. Our aim is to help you save money on well known, high quality medical supplies.

FillerLux.com has a proven track record for fast delivery and 100% positive feedback from customers.

We look forward to serving you!

CALL OR SMS US

+1. 305.705.5129

Our advisors are here to help:
providing info on your inquiries and
advice on purchases

Monday to Friday        8am – 6pm EST

TWEET US

Ask our advisors about our products and services

INSTAGRAM US

Stay up to date with our latest
campaigns and offers on IG

EMAIL US

Our dedicated specialists will be delighted to answer your questions

Support      info@FillerLux.com
Manager    bruce@Fillerlux.com
Director      maria@FillerLux.com

FACEBOOK US

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Sign up for a free account today and get complimentary shipping on your first order.

All information is kept private and confidential.

 
SMS/Call:  +1 305 705 5129
We are certain that you have some questions in mind!
Here are our  Frequently Asked Questions (FAQ).

PRODUCTS

Q: Are your products authentic?
A: All products are 100% authentic and CE marked. They are manufactured in mostly EU region.

Q: Are your products short-dated?
A: Our products have a minimum of 6 months shelf life. However, most of our items last up to 1 to 2 years. Anything that is below 6 months, we will inform customer in advance.

Q: Why is your pricing so low?
A: We have been in the industry for more than a decade. We purchase supplies in bulk and don’t believe in selling products at exorbitant prices. Our main focus is to help you save money.

ACCOUNT

Q: Do I need to register an account to proceed with order?

A: Yes, an account registration is required and is completely free.

Q: Do I need a medical license to make a purchase?
A: Yes, we sell strictly to medical professionals. However, if you are planning to purchase skincare products only (facial wash, masks and cream), no license is required.

Q: I forgot my password, can you help?
A: Certainly. Please email Support Team at info@FillerLux.com and we will assist with password reset.

 

ORDERS

Q: Can I cancel my order?

A: All sales are final.

Q: Can I add products to my existing order?

A: Yes, you can. Kindly call our Support Team at +1.561.675.0268 and we will assist you with order adjustments.

Q: Can someone else order from Filler Lux on my behalf?
A: Yes, kindly have your medical representative fill in the Order Authorization Form. For guidance, please contact info@FillerLux.com

PRICE & PAYMENT

Q: What currency are your prices in?
A: All prices displayed on website are in USD. During checkout, we will convert the pricing into Euros and inform you before charging the card.
 
Q: Do you have a special discount for bulk orders?
A: Yes, certainly. For more details on bulk discounts, please contact info@FillerLux.com
 
Q: What are you payment methods like?
A: We accept Visa and MasterCard. We do not accept PayPal and Western-Union.
 

DELIVERY

Q: Is there a shipping fee?
A: Yes, depending on your current location, there will be a small shipping fee for all orders.
 
Q: Which countries do you ship to?

A: We ship to most countries worldwide. Once you create a member account and key in your country name, we will reach out to you to let you know if we can proceed with business.

Q: How long does it take to deliver my products?

A: Shipping takes between 7 to 14 business days.

Q: There seems to be a delay with my order. Can you help me?

A: If you do not receive you parcel after 14 business days, please contact the designated shipping company and provide them the tracking number given to you. If you do not receive any feedback from them, please contact us and we will do our best to assist you.

Q: My shipment is being held in customs, what should I do?

A: It is the responsibility of the importer (customer) to know the rules and regulations of your country. If your parcel is stopped in customs, we advise you to contact your local customs office and either try to have the parcel released or reject it and have it resend to us. Once we receive the returned parcel we will reship a new, separate parcel of the same products. Please note we can only reship if we receive the returned package – we do not take responsibility of seized goods.

Q: I received a damage product, can I return or echange item?

A: Yes, certainly. If you do end up receiving products with manufacturing defects or if wrong product was delivered to you, kindly email us photos and will proceed from there. Please contact info@FillerLux.com for further assistance.

 

COMPANY INFORMATION & CONTACT

Q: Where are you based in?

A: We are in Montreal, Canada.

Q: What are your operation hours like?
A: We are open for business from 8am to 6pm, Mondays to Fridays. You can still email us after 6pm and we shall reply the following business day.

Support Team:

Email             info@FillerLux.com
SMS/Call      +1 305 705 5129

DELIVERY

Q: Is there a shipping fee?
A: Yes, depending on your current location, there will be a small shipping fee for all orders.
 
Q: Which countries do you ship to?
A: We ship to most countries worldwide. Once you create a member account  and key in your country name, we will reach out to you to let you know if we can proceed with business.
 

Q: How long does it take to deliver my products?

A: Shipping takes between 7 to 14 business days.

Q: There seems to be a delay with my order. Can you help me?

A: If you do not receive you parcel after 14 business days, please contact the designated shipping company and provide them the tracking number given to you. If you do not receive any feedback from them, please contact us and we will do our best to assist you.

 

Q: My shipment is being held in customs, what should I do?

A: It is the responsibility of the importer (customer) to know the rules and regulations of your country. If your parcel is stopped in customs, we advise you to contact your local customs office and either try to have the parcel released or reject it and have it resend to us. Once we receive the returned parcel we will reship a new, separate parcel of the same products. Please note we can only reship if we receive the returned package – we do not take responsibility of seized goods.

 
Q: I received a damage product, can I return or echange item?
A: Yes, certainly. If you do end up receiving products with manufacturing defects  or if wrong product was delivered to you, kindly email us photos and will proceed from there. Please contact info@FillerLux.com for further assistance.
 
Support Team:
Email              info@FillerLux.com
SMS/Call       +1 305 705 5129

PRICE & PAYMENT

Q: What currency are your prices in?
A: All prices displayed on website are in USD. During checkout, we will convert the pricing into Euros and inform you before charging the card.

Q: Do you have a special discount for bulk orders?
A: Yes, certainly. For more details on bulk discounts, please contact info@FillerLux.com

Q: What are you payment methods like?
A: We accept Visa and MasterCard. We do not accept PayPal and Western Union.

Support Team:
Email               info@FillerLux.com
SMS/Call        +1 305 705 5129
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