Here are our Frequently Asked Questions (FAQ).
Q: Are your products authentic?
A: All products are 100% authentic and CE marked. They are manufactured in mostly EU region.
Q: Are your products short-dated?
A: Most of our products have 1-2 years shelf life. If they are short-dated, we will inform clients in advance and offer a special discount.
Q: Why is your pricing so low?
A: We have been in the industry for more than a decade. We purchase supplies in selling products at exorbitant prices. Our main focus is to help you save money.
Q: Do I need to register an account to proceed with order?
A: Yes, an account registration is required and is completely free.
Q: Do I need a medical license to make a purchase?
A: Yes, we sell strictly to medical professionals. However, if you are planning to purchase skincare products only (facial wash, masks and cream), no license is required.
Q: I forgot my password, can you help?
A: Certainly. Please email Support Team at info@FillerLux.com and we will assist with password reset.
Q: Can I cancel my order?
A: All sales are final.
Q: Can I add products to my existing order?
A: Yes, you can. Kindly call our Support Team at +1.561.675.0268 and we will assist you with order adjustments.
Q: Can someone else order from Filler Lux on my behalf?
A: Yes, kindly have your medical representative fill in the Order Authorization Form. For guidance, please contact info@FillerLux.com
PRICE & PAYMENT
A: We ship to most countries worldwide. Once you create a member account and key in your country name, we will reach out to you to let you know if we can proceed with business.
Q: How long does it take to deliver my products?
A: Shipping takes between 3 to 7 business working days.
Q: There seems to be a delay with my order. Can you help me?
A: If you do not receive shipment after 14 business days, we shall reship your order to you.
Q: My shipment is being held in customs, what should I do?
A: Occasionally, when there is an inlfux of international shipments coming into your country, there is a small chance that customs will take a longer time to release items. Not to worry. If you do not receive parcel after 14 business days, we will reship items to you.
Q: I received a damage product, can I return or echange item?
A: Yes, certainly. If you do end up receiving products with manufacturing defects or if wrong product was delivered to you, kindly email us photos and will proceed from there. Please contact info@FillerLux.com for further assistance.
COMPANY INFORMATION & CONTACT
Q: Where are you based in?
A: We are in Montreal, Canada.
Q: What are your operation hours like?
A: We are open for business from 8am to 6pm, Mondays to Fridays. You can still email us after 6pm and we shall reply the following business day.
SMS/Call +1 305 600 0376